Privacy Policy
Your privacy is fundamental to our mission of providing premium health and skincare solutions with complete transparency and trust.
Last Updated: December 2024
Effective Date: January 1, 2024
Our Commitment to Your Privacy
At Vital Naturals UK, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vital-naturals-uk.com and use our products and services.
We believe in transparency and want you to understand exactly how your personal data is handled. This policy applies to all users of our website and services, regardless of location, and complies with the UK GDPR, Data Protection Act 2018, and other applicable privacy laws.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely)
- Date of birth and age verification
- Health preferences and skincare concerns
Technical Information
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on site
- Referring website and search terms
How We Use Your Information
Order Processing
Processing your orders, payments, and delivering products to your specified address
Account Management
Creating and managing your account, order history, and preferences
Communication
Sending order confirmations, shipping updates, and responding to inquiries
Additional Uses:
- Personalized product recommendations
- Marketing communications (with consent)
- Website improvement and analytics
- Fraud prevention and security
- Legal compliance and protection
- Customer support and service
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
Trusted third-party services that help us operate our business (payment processors, shipping companies, email services) - bound by strict confidentiality agreements
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice to affected users
Data Security and Protection
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for admin access
- Automated backup systems with encryption
Organizational Measures
- Staff training on data protection best practices
- Data processing agreements with all vendors
- Regular privacy impact assessments
- Data retention policies and procedures
- Incident response and breach notification procedures
Your Rights and Choices
Under UK and EU data protection laws, you have significant rights regarding your personal information. We respect these rights and provide mechanisms to exercise them:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate information
Right to Erasure
Delete your personal data
Right to Restrict Processing
Limit how we use your data
Right to Portability
Export your data in a standard format
Right to Object
Object to certain processing activities
How to Exercise Your Rights: Contact us using the information below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small files stored on your device that help us provide better service.
Types of Cookies We Use
Essential Cookies
Required for website functionality, security, and basic features
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver personalized content and advertisements
Preference Cookies
Remember your settings and preferences for future visits
Managing Your Cookie Preferences
You have several options for controlling cookies:
- Browser Settings: Most browsers allow you to block or delete cookies
- Cookie Banner: Manage preferences when you first visit our site
- Opt-out Tools: Industry tools to opt out of targeted advertising
- Contact Us: Request changes to how we use cookies
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If we discover we have collected information from a child under 16:
- • We will delete the information immediately
- • We will notify the relevant authorities if required
- • We will implement additional safeguards
Parental Controls
Parents and guardians can:
- Contact us to review their child's information
- Request deletion of their child's data
- Withdraw consent for data processing
- Report concerns about data collection
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Notify You
Send email notification of significant changes
Update Date
Revise the "Last Updated" date at the top
Highlight Changes
Mark revisions in the policy text
Continued Use: By continuing to use our website and services after changes are posted, you accept the updated Privacy Policy. If you do not agree with the changes, please contact us or stop using our services.
Contact Information
Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
Address
125 King's Road, Chelsea
London SW3 4RP
United Kingdom
Phone
Business Hours
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: 11:00 AM - 5:00 PM
Data Protection Officer
For specific data protection inquiries or to exercise your rights under GDPR:
DPO Contact Details
Email: [email protected]
Phone: +44 20 7584 7930
Mail: Data Protection Officer
125 King's Road, Chelsea
London SW3 4RP, UK
Complaints: You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.
Legal Basis for Processing
Under GDPR, we must identify the legal basis for processing your personal data. We rely on the following legal grounds:
Contract Performance
Processing necessary to fulfill orders, provide services, or perform contracts you enter into with us
Legitimate Interests
Processing for our business operations, fraud prevention, and website improvement where interests aren't overridden
Legal Obligations
Processing required to comply with laws, regulations, and legal requests
Consent
Processing based on your explicit consent for marketing communications and certain analytics
Vital Interests
Processing to protect your life or physical safety in emergency situations
Your Control
You can withdraw consent at any time using our contact information or account settings
For the most current version of this policy, please visit our website. This page was last reviewed and updated in December 2024.